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LiveZilla Live Help

Has my order shipped?
  • Step 1 - Go to the Log in page and enter your email address and your password. Login Here
  • Step 2 - Once logged into your Account, your order will be listed under Recent order history. Locate the order you are wanting an update on.
  • Step 3 - After you have located your order, look to the right of the page under "status". If your status shows as "Complete" or "In-Progress", your order has entered the shipping process. Please note that this does not necessarily mean your item has left the warehouse and is enroute. To see where your item is at, you can check the tracking number (if available)* by clicking the "Track" hyperlink.


    • *NOTE* In some cases, if Budget/Free Shipping was selected as the shipping method, tracking is not always available, or tracking is not available until the package has already been delivered. This is most common with USPS shipped packages. If your item is large, such as a 32" or bigger TV, the item may have shipped via a freight carrier other than FedEx or UPS. If the tracking number from your order does not direct you to the company's website and provide tracking details, you can contact us for an update.